How can we help?
A real person reads every message. Most questions are answered below; for anything else, email us and we reply within two business days.
Email is the front door.
support@abni.ai for anything about your account, billing, or something that isn't working.
We answer within two business days, usually much sooner. If it's urgent, say so in the subject line. For a conversation rather than a ticket, team@abni.ai reaches the people who built Abni.
When something looks wrong, tell us what you were doing, roughly when, and the email address on your account. If an API call failed, include the requestId from the error response and we can trace it exactly.
Accounts and signing in
How do I get started?
Go to Get Started and enter your email. We send a secure, single-use link that signs you in; there is no password and nothing to install. Abni runs in your browser.
The sign-in email hasn't arrived
Check your spam or promotions folder first: it comes from noreply@abni.ai with the subject "Sign in to Abni". Links expire after 15 minutes, so if it's older than that, request a fresh one. Still nothing after a couple of minutes? Email support and we'll look at the delivery log.
Can I add my team?
Yes. Once your studio exists, invite colleagues from inside the app. They get an email with a link that signs them straight in, and their access is tied to your workspace, so removing someone later takes one click.
I'd like to talk before signing up
Email team@abni.ai. We're happy to walk through what Abni does with your brand before you send it anything.
What things cost, and how to change your plan
How do credits work?
Everything Abni makes draws credits from your workspace balance. The pricing page shows the live rates: what a credit costs on each pack and subscription, and roughly what an image comes to. Your balance and full transaction history are always visible in the app.
Do I pay before I've tried it?
No. New studios start with trial credits. You only buy more when you need them, as a one-off pack or a monthly subscription.
How do I change or cancel a subscription?
From the Credits page inside the app. Switching to a bigger plan applies straight away and the extra monthly credits land once the payment has settled. Cancelling keeps everything running until the end of the period you've paid for; you won't be charged again.
Is there a daily limit?
Yes. Every workspace has a daily limit of 4,000 credits to protect against runaway automations. Contact us to raise it.
Can I get an invoice?
Every payment has a Stripe receipt, and the Credits page links to your billing portal where past invoices live. Need a different company name or address on them? Email support and we'll update it.
Where things live, and how to take them away
Where are my images stored?
In AWS in Stockholm (eu-north-1), served through signed links that only members of your workspace can open. Nothing you make is used to train anyone's models.
Where is my data processed?
Primarily in that same EU region. Some generation steps use US-based providers (Anthropic, Google, KIE.ai, FAL.ai) and payments run through Stripe, all under Standard Contractual Clauses. The Privacy Policy and Security overview have the full picture.
How do I delete my data?
Email privacy@abni.ai with "Data deletion request" in the subject. We disable the account first, then permanently delete after a short grace period, as set out in section 9 of the Privacy Policy.
Is there an API?
Yes. Everything the studio does is available over HTTPS with an API key; the API reference covers endpoints, errors and webhooks. Workspace admins create keys in Settings › API & automation (paid workspaces).